jom321 is committed to protecting your personal data and handling it with transparency, care, and in full compliance with applicable data protection laws. This Privacy Policy explains precisely what data we collect, why we collect it, how we use it, and what rights you hold over your information.
All data transmitted between your device and jom321 is protected by industry-standard 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
jom321 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to deliver and improve our services to you.
Every category of personal data we process has a clear, documented lawful basis — whether contractual necessity, legal obligation, legitimate interest, or your explicit consent.
You have the right to access, correct, delete, or port your data, as well as to object to certain types of processing. We honour all valid data subject requests promptly.
We use strictly necessary, analytical, and optional marketing cookies. You are informed about cookie usage and can manage your preferences at any time through your account settings.
We retain personal data only for as long as it is necessary for the stated purpose or required by law. Account data is reviewed and purged on a scheduled basis following account closure.
jom321 (referred to in this policy as "jom321", "we", "us", or "our") operates the online casino and sports betting platform accessible at jom321.cam. We are committed to safeguarding the privacy of all individuals who interact with our Platform, whether as registered players, visitors to our website, or recipients of our communications.
This Privacy Policy describes how jom321 collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform and the provision of our services. It also sets out the rights available to you under applicable data protection law and explains how to exercise those rights.
This policy applies to all personal data processed by jom321, including data provided directly by you (such as registration details and payment information), data generated through your use of the Platform (such as gameplay history and transaction records), and data collected automatically (such as device identifiers and browsing behaviour).
By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform and close your account.
Malaysian Applicability: jom321 serves players across Malaysia, including in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Where applicable, our data practices take into account the requirements of Malaysian data protection legislation alongside any other applicable international frameworks.
The following terms are used throughout this Privacy Policy with the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, date of birth, payment details, device identifiers, and IP addresses. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, erasure, or destruction. |
| "Data Subject" | The identified or identifiable natural person to whom Personal Data relates — in most cases, this means you, the Player. |
| "Data Controller" | jom321, the entity that determines the purposes and means of Processing Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of jom321 under a written data processing agreement — for example, payment gateway providers and KYC verification services. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your wishes by which you signify agreement to the Processing of your Personal Data for a stated purpose. |
| "Cookie" | A small text file placed on your device by the Platform that stores information about your browsing session, preferences, or activity. |
jom321 collects Personal Data from you in the following categories and through the following means:
When you create an account on jom321, we collect: your full legal name, date of birth, email address, mobile phone number, country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru), and a username and password of your choosing. This information is required to establish your account and verify your identity.
As part of our Know Your Customer obligations and responsible gambling commitments, we may collect copies of government-issued identification documents (such as a Malaysian MyKad or passport), proof of address documents (such as a utility bill or bank statement), and in some cases, selfie photographs or live video verification footage. This data is processed for identity verification, age verification, and fraud prevention purposes.
When you make a deposit or request a withdrawal, we collect transaction details including the payment method used (e.g., Touch 'n Go eWallet, Boost, DuitNow, FPX via Maybank or CIMB, Visa/Mastercard, or cryptocurrency wallet address), transaction amounts in MYR, and transaction timestamps. We do not store full payment card numbers or bank account credentials on our servers — these are handled directly by our certified payment processors.
We record details of all gaming sessions, bets placed, game outcomes, wager amounts, winnings and losses, bonus usage, and any sports betting activity. This data is necessary for account management, dispute resolution, bonus administration, and responsible gambling monitoring.
When you access the Platform, our systems automatically collect certain technical information, including: your IP address, browser type and version, operating system, device type, device identifiers, screen resolution, and referring URL. This data is used for security purposes, fraud detection, and improving platform performance.
If you contact our support team via live chat, email, or any other channel, we retain records of those communications, including any information you voluntarily provide. This data is used to resolve your enquiry and to improve our customer service quality.
jom321 processes Personal Data only where there is a valid lawful basis for doing so. The primary lawful bases we rely on are:
| Lawful Basis | Applicable Processing Activities |
|---|---|
| Contractual Necessity | Account registration, payment processing, gameplay facilitation, withdrawal processing, and customer support. Processing is necessary to perform our contract with you. |
| Legal Obligation | KYC identity verification, anti-money laundering (AML) checks, age verification, and compliance reporting to regulatory authorities. |
| Legitimate Interests | Fraud prevention, security monitoring, platform improvement, responsible gambling monitoring, and internal analytics. We have assessed that these legitimate interests are not overridden by your rights and freedoms. |
| Consent | Marketing communications, optional analytics cookies, and optional personalisation features. Where consent is the lawful basis, you may withdraw it at any time without affecting the lawfulness of prior processing. |
jom321 uses the Personal Data we collect for the following specific purposes:
Marketing Opt-Out: You may opt out of receiving marketing communications at any time by updating your notification preferences within your Account settings or by contacting our support team. Opting out will not affect the delivery of transactional or service-related communications.
jom321 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We may share your Personal Data with the following categories of third parties only to the extent necessary and for the purposes set out in this policy:
We share relevant financial data with our authorised payment processors — including providers facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrency transactions — to process your deposits and withdrawals. These providers are bound by their own data protection obligations and may not use your data for any purpose other than processing the specific transaction.
We use third-party KYC verification services to assist in confirming the identity and age of our players. These providers process identification documents and biometric data on our behalf under strict data processing agreements.
We use third-party cloud hosting, database management, and IT security services to operate and maintain the Platform. These providers act as Data Processors and process Personal Data only on our instructions.
We may disclose Personal Data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of jom321, our players, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, Personal Data held by jom321 may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the applicable privacy terms that will apply to your data following the transfer.
In the course of providing our services, your Personal Data may be transferred to and processed in countries other than Malaysia. Some of the third-party service providers we work with — including cloud infrastructure operators, KYC providers, and payment processors — may be located in or operate from jurisdictions outside Malaysia.
Where such transfers occur, jom321 ensures that appropriate safeguards are in place to protect your Personal Data to a standard equivalent to that applied within Malaysia. These safeguards may include contractual clauses requiring the recipient to maintain appropriate data protection standards, or reliance on recognised transfer mechanisms where applicable.
Your data is protected: Regardless of where your data is processed geographically, jom321 applies the same privacy standards and security measures described in this policy. You retain the same data subject rights irrespective of where processing takes place.
jom321 retains Personal Data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods we apply are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of the account relationship, plus 5 years following account closure for legal and audit purposes. |
| KYC / identity documents | Duration of the account relationship, plus a minimum of 5 years following account closure as required by anti-money laundering regulations. |
| Transaction and financial records | Minimum 7 years from the date of the transaction, in accordance with financial record-keeping obligations. |
| Gameplay and betting history | Duration of the account relationship, plus 5 years following account closure. |
| Customer support communications | 3 years from the date of the last communication. |
| Marketing consent records | Until consent is withdrawn, plus 3 years for record-keeping purposes. |
| Technical / device logs | Up to 12 months from collection, unless required for active fraud or security investigations. |
Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual.
jom321 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect any unauthorised activity on your account.
jom321 uses cookies and similar tracking technologies to enhance your experience on the Platform, to ensure the Platform functions correctly, and to gather analytical data about how our services are used. We use the following categories of cookies:
These cookies are essential for the Platform to function and cannot be switched off. They are typically set in response to actions you take, such as logging in, setting your privacy preferences, filling in forms, or navigating between pages. These cookies do not store any personally identifiable information beyond what is strictly necessary for the session.
These cookies allow us to count visits and measure traffic sources so we can understand how visitors interact with the Platform and identify which pages are most and least popular. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you visited the Platform and will not be able to monitor its performance.
These cookies enable the Platform to provide enhanced functionality and personalisation, such as remembering your language preference, your last game played, or your preferred payment method. They may be set by jom321 or by third-party providers whose services we have added to our Platform pages.
These cookies may be set through our Platform by our advertising partners. They may be used to build a profile of your interests and to show you relevant promotions on our Platform. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising. Marketing cookies are only deployed where you have provided consent.
You can manage your cookie preferences through your account settings on the Platform at any time. Note that disabling certain categories of cookies may affect the functionality of the Platform.
Subject to applicable law, you have the following rights with respect to your Personal Data held by jom321. You may exercise any of these rights by contacting us through the channels listed in Section 14.
You have the right to request a copy of the Personal Data we hold about you and information about how it is processed.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you.
You may request deletion of your Personal Data where it is no longer necessary, where consent is withdrawn, or where processing is unlawful — subject to legal retention obligations.
You may ask us to restrict the processing of your Personal Data while a dispute about its accuracy or lawfulness is being resolved.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your data in a structured, machine-readable format.
You may object to processing based on legitimate interests (including profiling) or direct marketing at any time. We will cease such processing unless compelling grounds exist.
We will respond to all verified data subject requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it. We do not charge a fee for processing data subject requests unless they are manifestly unfounded or excessive.
Verification: To protect the security of your Personal Data, we may ask you to verify your identity before we action a request. We may require you to provide proof of identity equivalent to that submitted during KYC verification.
jom321 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from persons under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child may have registered an account or provided Personal Data to jom321, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action.
We use date-of-birth collection at registration and KYC-based age verification to enforce our minimum age requirement. These controls are a critical part of our responsible gambling framework and our commitment to child protection.
jom321 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our Platform. When we make material changes to this policy, we will notify registered players by email and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect.
The "last updated" date at the top of this page will always reflect the date on which the most recent revision was made. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Your continued use of the Platform after any revised Privacy Policy takes effect constitutes your acknowledgement of those changes. If you do not agree with the revised policy, you should discontinue your use of the Platform and close your account.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have concerns about how jom321 handles your Personal Data, please contact us using the following channels:
For data-related requests specifically (access, rectification, erasure, portability, objection), please indicate clearly in your message the nature of your request and provide sufficient information for us to verify your identity. We aim to acknowledge data subject requests within 72 hours and to respond substantively within 30 calendar days.
If you are not satisfied with our response to a privacy-related complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. jom321 is committed to cooperating in good faith with all regulatory investigations and enquiries relating to our data protection practices.
Responsible Gambling & Privacy: Data collected for responsible gambling monitoring purposes — such as gameplay patterns, deposit frequencies, and session durations — is treated with the highest level of confidentiality. It is used solely to protect players and will never be used for marketing profiling. For more information, visit our Responsible Gambling page.
Still have questions about how jom321 handles your data? Our support team is available around the clock and happy to help.
For players aged 21 and above only. Play responsibly. jom321.cam